When it doesn't, teams step in to fix it. Legal softens. Finance tightens. Sales rewrites. Leadership intervenes.
Each edit makes sense. Together, they pull the strategy apart.
By the time anyone notices, the drift is already in front of customers. The cost compounds: positioning blurs, deals stall on messaging, and executives relitigate decisions that should be settled.
We work upstream of the drift—finding where language breaks under real use and fixing the root cause before it becomes a credibility problem.
The drift. The rewrites. The gap between strategy and what customers actually hear.
Some teams need language built. Others need it repaired. Either way, the work is the same: make language that holds under real use—and doesn't need constant interpretation as it scales.